Like most businesses, we have some FAQ (or Frequently Asked Questions) we would like to answer to help you better prepare for your balloon order and upcoming event.
What is your phone number?
We work via email in order to exchange photos and will only exchange pricing in writing. This is also for your benefit to ensure order accuracy and allows both parties to view order details at any time. Working through email also allows us to provide quick responses while at other event locations or after business hours.
What areas do you service?
We proudly provide balloon decor for the Chicagoland area and the surrounding suburbs, southern Wisconsin, and northwestern Indiana. We are also available to travel nationwide for large events.
Can I meet with you at my event space?
Yes. An on-site consultation is available on select weekdays for an additional fee.
How far in advance should I place my order?
Orders should be placed as early as possible. Event set up dates and times are first come first serve.
What is the delivery fee?
Delivery fees depend on the delivery location and time of day.
Can I pick my balloons up from you?
No. We offer balloon decor for delivery only.
Do prices include removal of the decor?
No. An additional fee will apply. Please notify us when booking your decor if a take down and removal is needed.
How do I pay for my decor?
Once your order is finalized, an invoice will be emailed to you that can be paid online with a credit card.
For schools, organizations, and corporations, we understand a check may need to be processed for payment. If a payment cannot be made before the event date, a signed contract will be required.
What is your cancellation policy?
Once your event is booked, that time slot is reserved for you and supplies for your event are ordered. Orders canceled 30 days or more prior to your event are eligible for a credit for your next event equal to monies paid, however no refund will be given. Orders less than 30 days from the event are not eligible for cancellation. Refunds are not provided on any orders.
How long do balloons last indoors?
Many air filled balloon designs can last weeks indoors! The longevity of the balloons will depend on the environmental conditions of the space.
How long will my helium balloons float?
All of our helium balloons will float for at least 3 days if indoors, but typically much longer!
How long do balloons last outdoors?
Balloons used outdoors are not guaranteed to last any specific amount of time as the sun, heat, wind, rain, etc., affects the lifespan of the balloons.
Are balloons biodegradable or can they be recycled?
Yes! Our latex balloons are made of natural materials and are 100% biodegradable at the same rate as an oak leaf. Mylar (or foil) balloons are NOT biodegradable but are able to be recycled.
I bought some balloons from somewhere else, can you inflate them for me?
Yes, but we can not guarantee the quality of balloons not provided by us. If they are defective or burst during or after inflation, you will still be charged the full amount for that balloon. We also can not speculate about the longevity of balloons not provided by us.